Frequently Asked Questions:

Q. What do I do if I change my mind or something comes up and I can't go and get the order?
A. Immediately call the restaurant at 515 278-8887 for Merle Hay and 515 457-1000 for our Westown store and we will see what we can work out.

Q. What if I have a special request?
A. At the end of the checkout process when ordering online, you have the opportunity to write us a note. So, if you don't want ice in your drink or need extra napkins or silverware, that is the place to ask for it.

Q. Are meeting rooms available and special catering?
A. Contact Mark or Lujuana during normal working hours at 515 278-8887 for Merle Hay or call Tom or Robin at Westown at 515 457-1000. Catering and separate rooms are available for meetings or parties. We will be happy to work something out for you.

Q. What if 4 of us from our office want to have a meeting over lunch at Felix and Oscars and each wants to order his/her own meal. How do we do this so it is all ready at the same time and put together?
A. Simple. Each of you can go online and place your order, choose the dine in option, and put the same time down for when you want it ready. Then, as you are about to checkout, in the space for comments, put in, "Please put this with the other orders for ABC Company." We'll have them all together.